How do you regain control of a conversation gone wrong? How can you de-escalate a situation? Let’s look at 3 ways to do just that.
How to De-escalate a Situation
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Dr. Dave,
This was great. Love the “keep in a solutions mindset”. I am the lead nurse in my floor and with everything going on in our country you can imagine it comes to the floor and sometimes it’s loud just among the nurses. Remembering our mission is to serve the Veterans and care for them is a great way to keep In The solutions mindset. Your wife is a genius and I just have to remember to use these tools at home too. Have a Blessed 4 th.
Hey Kate,
Firstly, thank you for being on the front lines caring for our veterans. I readily concur that my wife is a genius. I’m really glad the video helped. Staying focused on the desired outcomes will help you avoid being drawn into and adding to the chaos. Feel free to share it with other nurses that may need to be change agents who can “lower the volume.”